FREQUENTLY ASKED QUESTIONS

 

How often are NAV calculations performed?

NAV calculations can be performed daily, weekly, monthly or quarterly.

 

Can you perform complex fee calculations?

Our technology platform can easily perform the most complex of fee calculations, including multi-series, multi-class, multi-currency and equalisation calculations.

 

How are reports distributed to fund managers?

Our experience is that managers do not have time to navigate through websites, download and print out reports one at a time. Therefore we transmit our reports in a securely encrypted package directly to the fund manager.

 

What reports do you provide?

We have a large selection of system generated reports which are available in a wide variety of formats as well as being able to customise reports. Typically, system generated reports include fully reconciled financial statements, positions reports, reconciliations, investor registry summaries, fee calculations, and valuation summaries. A sample set of reports is available on request.

 

What information is sent to investors?

Information sent to investors varies dependant on the type of fund and the fund manager's requirements. Standard system generated information that is promptly distributed to investors includes:

 

Is my data secure?

All information is securely encrypted. Strictly enforced controls are in place to ensure that your data is protected. In addition to restricting access to your data, all staff are obligated to adhere to our code of ethics which includes a clause on confidentiality. We appreciate that our clients' data is highly sensitive and confidential and have taken the necessary steps to protect it.

 

Do you perform anti-money laundering procedures?

We adhere strictly to Australian and FATF (of which Australia is a member) anti-money laundering rules and regulations and perform checks on each and every investor. In addition to providing this as a compliance service, it also gives the fund manager peace of mind that their investors are legitimate investors. 

 

Are you independent?

Yes. We are not affiliated to any audit firms, fund managers, prime brokers or other industry participants. Your investors can take comfort in the fact that we are completely independent and act without any potential conflicts of interest which may arise from providing combined or subsidised services.

 

What source do you use to obtain your prices and corporate action information?

Our system has a direct feed from independent sources such as Bloomberg and Reuters. Refer to our systems page.

 

How much are your fees?

We recognise that each fund is unique and while we do have a set fee structure, it is important for us to better understand your fund and your requirements before providing a quote. Additionally, we like to build relationships with our clients and prefer to meet with you beforehand. For a no obligation proposal, and for a copy of our new client questionnaire, please contact Brian Taitz to discuss further or arrange a meeting.

 

What makes you different from other administrators?

Service excellence. We ensure that our funds:staff ratio is maintained at an appropriate level so that customer service is never adversely affected. Service excellence is a cornerstone value for Kingsway Taitz Fund Administration - kindly refer to our cornerstone values section. We attend to all matters promptly and with a high degree of professionalism, and aim to ensure that our clients and their investors are completely satisfied with our services.

 

Additionally, our superior technology and connectivity with custodians and prime brokers allows us to provide an enhanced service which is beneficial for fund managers and results in more time being available for core functions as far as fund managers are concerned.

 

 


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